Construction Today - December 2009 - (Page 64)
Commercial | Q.B. CONSTRUCTION Island Satisfaction M ost companies will tell you there is nothing more important than customer satisfaction. The number of firms that truly reflect this in day-to-day operations is different, with companies giving only lip service to clients. In Puerto Rico, there is a construction firm that not only says customer satisfaction comes first, but proves it in the way it conducts business. Q.B. Construction was founded in 1987 and is located in San Juan, Puerto Rico. It claims not only to be one of the most experienced construction companies on the island, but also one of the most successful, always delivering outstanding results to its clients. “Q.B. Construction is obsessive about customer satisfaction,” the company says. “This is why we have an 80 percent repeat client rate. We are the largest construction manager on the island and, therefore, know how to put ourselves in our client’s shoes and judge a project holistically.” CONSISTENT CLIENT SATISFACTION MADE Q.B. CONSTRUCTION A LEADER IN PUERTO RICO. BY LUKE GILLESPIE Q.B. has performed many different airport jobs throughout the years and says it is proud of each. It has constructed a 242-foot-high air traffic control tower and crossfield runway connectors, as well as other vital parts of airport infrastructure. American Airlines contracted Q.B. to manage the expansion of its baggage claim. Q.B. acknowledges that this was not the largest of projects, but because of its dedication to customer satisfaction and the success of the project, it led to many larger projects from American. “An initial engagement of six months turned into a series of contracts over a period of six years,” it says. While other companies may single out the big job expanding American’s San Juan hub, Q.B. says it understands that it is the original, small project that allowed it to gain other, larger opportunities. It believes that treating every job with equal importance will lead to company success. Q.B. says it is almost a given that clients will contract them again or recommend them for another job. “Q.B. Construction is sensitive to the owner’s needs, and we understand that when we commit to completing a concourse with six airplane gates in 11 months, with the owner’s commitments made way in advance, opening dates simply must be met,” it says. From 1997 to 2002, Q.B. built the Intermodal terminal facilities at the Henry E. Rohlsen Airport in St. Croix. This was a $31 million construction-manager-at-risk contract, Q.B. says. The company also reports that Ready for Takeoff The first major break for Q.B. came from Luis Muñoz Marín International Airport. Located in Carolina and just three miles southeast from San Juan, it is one of the busiest airports in the Caribbean, with more than 10 million passengers per year. Q.B. was hired to construct a group of projects at the airport and says it has more experience than any company on the island at building passenger terminal facilities. built $286 million »Q.B. has structures on sevenin housing projects in the past 10 years. CONSTRUCTION-TODAY.COM DECEMBER 2009
Table of Contents for the Digital Edition of Construction Today - December 2009
Construction Today - December 2009
2010 Construction Forecast
Product Showcase: Hand Tools
F&R Construction Group Inc.
Suffolk Construction: Met 2
Weitz Co.: Solaris at Crossroads
Chance Construction Co.
Allied Building Products Corp.
Bird Construction Co. Inc.: Condado Vanderbilt Hotel
Broccolini Construction Inc.: EDC Headquarters
CJ Pink Ltd.
Cobra Corporate Management Inc.
DDRM: The St. Regis Deer Crest Resort
T.N. Ward Co.
EllisDon: North Park Quad Pad Arena
Blumenfeld Development Group & Forrest City Ratner – East River Plaza
Clark Construction: Michigan International Speedway
Morton Buildings Inc.
Triangle Associates Inc.: The Gallery on Fulton
Vogel Bros. Building Co.
Walsh Construction: Mercy Corps.
Wasatch Advantage Group: San Tropez
John W. Danforth Co.
Shore Environmental LLC
American Civil Constructors Inc.
Archer Western: I-75/I-475 Reconstruction
Cleland Site Prep Inc.
Delaware DOT: Indian River Inlet Bridge
Goodfellow Bros. Inc.
International Construction Equipment Inc.
Kiewit Pacific Co.: SR 519 – Seattle Intermodal Access Project
Plaza Construction Corp.
B. Gottardo Construction Ltd.
Bergmann Associates: Walkway Over The Hudson
Craig Olden Inc.
G.M. Sipes Construction Inc.
Idaho Sand & Gravel Co.: Ten- Mile Interchange
Malcom Drilling Co. Inc.
Mid Eastern Buildings Inc.: Southampton Wastewater Treatment Plant
Minnesota Department of Transportation: I35W Crosstown/ Urban Partnership
Nicholson Construction Co.
Papich Construction Co. Inc.: Route 46 Expansion Project
Tilcon New York Inc.: Interstate
Tyam Excavation and Shoring Ltd.
W.C. English Inc.: U.S. 321
West Electric Corp.
Turner Construction Co.: Eastern High School
Gafcon Inc.: Carlsbad High School Modernization Project
DASNY: Gouverneur Healthcare Services
Stuart Olson: University of Lethbridge Markin Hall
University of Houston Student Housing
HDR Architecture Inc.
Marshall-Lee Construction Corp.
RA-LIN & Associates
Suffolk Construction: Boston Renaissance Charter School
Suffolk Construction: FIU School of International and Public Affairs
Tower Construction: Huntington Memorial Hospital expansion
Absher Construction Co.: Chief Sealth High School and Denny International Middle School
Casey Middle School
Cedar Ridge High School
Clark: Lowell Reception Center
Gilbane/Banks Joint Venture: Coppin State University
Hensel Phelps Construction Co.: FORSCOM/USARC New Headquarters
Shaw Construction: Mesa State College Student Center
Shiel Sexton: Butler University
SpawGlass Contractors Inc.: Austin Community College Rio Grande Campus Parking Garage
Stuart Olson: New Edmonton Remand Centre
The Christman Co.
Turner Construction Co
Weddle Construction Ltd.
Kite Realty Group Trust: Eddy Street Commons at NotreDame
Last Look: DANSY
Construction Today - December 2009