Construction Today - Volume 16, Issue 1 - 109

IN THIS SECTION
supply chain to be able to easily share and receive pertinent information that can help maintain optimal uptime.
When a failure occurs, it is very important for all team members to
have immediate access to the same relevant information. The entirety
of an asset's critical data - maintenance records, warranty information, schedules, and more - must be readily available to everyone
involved in the care and maintenance of the asset. Allowing everyone
(repair specialists, manufacturers, rental managers, site managers,
and others) to access every bit of data creates a degree of transparency
that improves collaboration and communication and therefore accelerates the repair process.
This information can come from multiple sources. Equipment providers can furnish relevant equipment information into the system,
including machine usage hours and other critical data. However,
since the system is integrated across the service and supply chain,
information can also be collected from traditionally siloed systems
(such as the warranty, parts, service bulletins, etc.), call centers and
other formerly disparate sources.

Providing Context
Connected sensors also play a role. The alerts that they provide can
automatically be fed into the system and their data merged with
all of the other information that has been collected about the asset.
This allows the system to provide context behind raw alert data (i.e.,
an engine alert) and turn that data into useful recommendations
that are useful and actionable.
This provides significant benefits to field technicians. Remote
workers have mobile access to all of the asset's service and repair
history, including service bulletins, repair instructions and parts
availability, all of which is presented in context to provide actionable
recommendations for the repair at-hand. This can be invaluable in
expediting on-site repairs and increase the likelihood that a machine
will be fixed right the first time.
The system can also enhance construction equipment providers'
efforts to maintain an effective, proactive preventative maintenance
program. In addition to providing alerts whenever an asset's service
due date is approaching, the system can automatically generate
recommended maintenance schedules based on asset's typical usage
and operational hours as well as other factors. Service incidents are
also recorded as part of the asset's preventative maintenance history
and are available for future reference.

Archer Western -
Jones Branch
Connector p.110

Archer Western takes on
a challenging project.

Harrison & Burrowes
Bridge Constructors,
Inc. p.116
Harrison & Burrowes
seeks new projects.
Company Profiles
110 Archer Western - Jones Branch
Connector
112 Cougar Sales & Rental
116 Harrison & Burrowes Bridge
Constructors, Inc.
118 JOYCO Construction LLC

or purchasing equipment, they expect their
providers to keep their machines running.
For equipment providers, being able to
meet these growing customer expectations
means more than just maintaining excellent
uptime for their backhoes, excavators, or other
type of heavy machinery. It means staying
ahead of the competition and keeping - and
winning - customers. The ability to connect
all the participants in the service supply chain
from the manufacturer to dealer and field
technicians to customer is the critical requirement for improved communication and more
consistent, reliable service. Heavy equipment
manufacturers that recognize this will enjoy a
distinct competitive advantage.

Don't Fall Behind
Every construction project is based on complicated and often interdependent scheduling; when a piece of equipment fails on a jobsite, it can
have a severe impact on schedules and budgets. Construction companies are fighting for every advantage, and whether they are renting

Mark Wasilko is vice president of heavy equipment and industrial markets at
Decisiv. He is a proven professional with experience in new software startups,
tactical and strategic marketing, new market development, business development
and sales and distribution and channel management.

109

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Table of Contents for the Digital Edition of Construction Today - Volume 16, Issue 1

Contents
Construction Today - Volume 16, Issue 1 - Cover1
Construction Today - Volume 16, Issue 1 - Cover2
Construction Today - Volume 16, Issue 1 - 1
Construction Today - Volume 16, Issue 1 - Contents
Construction Today - Volume 16, Issue 1 - 3
Construction Today - Volume 16, Issue 1 - 4
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