Construction Today - Volume 16, Issue 1 - 108

Civil

By Mark Wasilko

Equipment Uptime
=

Service Success
P

roviders of construction equipment,
including OEMs and heavy machinery
rental companies, are judged by their
ability to provide continuous uptime,
availability, and how quickly they can return
an malfunctioning asset to service. That is why
many companies offer guaranteed response
times, same day repairs and proactive preventative maintenance programs. They understand
that keeping their equipment running as
much as possible is a critical differentiator in an
industry where customers have a lot of choices.
That's easier said than done, especially
when one considers that, traditionally,
repair and maintenance processes have
been plagued by inefficiencies and a lack of
useful, in-context, actionable information.
For instance, when an asset malfunctions,
construction teams may receive an alert that
something is amiss, but that alert will often
come without context or follow-up. There
is no recommended plan of action. As such,
everyone involved in the maintenance and
operation of that equipment is left making
educated guesses regarding the cause of
the problem and how to execute the repairs
required to get the asset up and running.

108

CONSTRUCTION-TODAY.COM VOLUME 16, ISSUE 1

In addition to scrambling to find the cause of the problem, construction managers, repair specialists, manufacturers and others
must often frantically share whatever information they do have in
order to piece together the aforementioned repair plan. This means
a great deal of phone calls and emails to discuss the problem, followed by the sending of spreadsheets or other forms of documentation. This tiresome back-and-forth can take more time than the
actual repairs; indeed, research has shown that 84 percent of "repair
time" is actually dedicated to coordination and communication, not
turning a wrench.
To avoid these inefficiencies and keep their aggressive uptime
commitments, equipment providers should adopt integrated and
automated service management platforms to streamline their
preventative maintenance and repair processes. Dispensing with
traditional record keeping and paper trails in favor of an automated,
software-driven process can improve every aspect of service management, from maintenance scheduling to record keeping to service
updates and beyond. Teams can work together more efficiently to
ensure that a malfunctioning asset is repaired in an expeditious
manner, or be notified of impending scheduled maintenance events
without having to resort to manual tracking.

Information Sharing
Being able to share and access complete information relevant to
entire asset lifecycle is the key to making the repair and maintenance
process more efficient than it currently is. An automated service
management approach allows every member of an asset's service


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Table of Contents for the Digital Edition of Construction Today - Volume 16, Issue 1

Contents
Construction Today - Volume 16, Issue 1 - Cover1
Construction Today - Volume 16, Issue 1 - Cover2
Construction Today - Volume 16, Issue 1 - 1
Construction Today - Volume 16, Issue 1 - Contents
Construction Today - Volume 16, Issue 1 - 3
Construction Today - Volume 16, Issue 1 - 4
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