Construction Today - November 2017 - 29
The Peterson Company's new construction
projects encompass mostly large warehouses
ranging from 50,000 to 500,000 square feet.
Its tenant improvements include a variety of
services ranging from painting and installing
carpeting to building new offices and docks
in the industrial sector.
"Our property maintenance division
boasts 20 employees that canvass the Indiana area fixing leaky toilets, squeaky doors,
HVAC, electrical and repairing locks, and
keys and doors," Siegler says.
With each project the company takes on,
its tagline of "integrity and performance" is
always top of mind, according to Siegler. He
adds the mantra has been one of the company's keys to success, contributing to strong
relationships and repeat clients.
"We really try to treat our customers like
we would want to be treated," he notes.
"When a customer has finished its business
with The Peterson Company, we want to
ensure they had a very good experience."
According to Knute Lentz, owner and
principal of Brybelly Holdings, there is no
better example of satisfaction. "The Peterson
Company was impressive to work with," Lentz
notes. "Everyone in the organization was
respectful and carefully listened to our needs
from start to finish keeping us well informed.
"The project managers were very experienced and a daily pleasure to deal with," he
continues. "Although we had many changes
and a tight deadline, the company delivered
on time and under budget. We look forward
to working with The Peterson Company
again on future projects."
The Peterson Company achieves superior
customer satisfaction by teaching its employees to put themselves in clients' shoes,
Stallcop says. "It doesn't matter how big or
small the project is," he explains. "We have
been hired to manage something that is generally a large investment for them, so from
the initial start through to closeout we have
to try to meet or exceed their expectations."
Stallcop notes The Peterson Company has
THE PETERSON COMPANY
a client-first approach, which differentiates it from the competition.
"I think once companies are awarded a project in this industry their
focus is, unfortunately, on their own personal bottom line," he explains. "Our focus is 100 percent on the client, and if at the end of the
project they are happy we know we are successful."
company's partners are (from left)
Larry Siegler, Don Piggush, Bret Stallcop,
Brett Dalton and David Charron.
NOVEMBER 2017 CONSTRUCTION-TODAY.COM