Construction Today - June 2017 - 36
Modular Focus | MOBILE MODULAR
The company says its team is the
key to exceeding the expectations
of its customers.
ful completion of a project. "We truly look at our subcontractors as
partners," Hawkins says. "We have some that we have worked with
for 20 years and have great relationships with them. So it's really
important that we work closely with our subcontractors and are very
transparent with them as well."
CONSTRUCTION-TODAY.COM JUNE 2017
An Open Door
Hawkins also attributes the company's success to its employees. "We
wouldn't be where we are today without our people at every level of
the organization," he says proudly. "They do an amazing job for our
customers and we really try to hold on to that family culture that our
founders created. So we have a pretty flat organization.
"We are a company where everyone wears a bunch of hats;
however, it's very much an open-door organization," he continues.
"For example, anyone can come to my office or even the CEO's to ask
what's going on in the business, or to share an idea about anything.
We have more than 400 employees at Mobile Modular and everyone has my cell phone number. So I'll get a call from someone who
works in our production facility about an idea they have, an issue
they want to be sure I am aware of, or it might be someone calling to
ask if I can help with his or her child's math homework. So we are all
super accessible and listen to everyone's ideas."
Ultimately, Mobile Modular is focused on results. "It's about
completing successful projects for our customers, but our team also
knows that we take care of each other," Hawkins explains. "We give
each other feedback and want everyone to know we genuinely care
about each other."
Hawkins has been with Mobile Modular for more than 13 years,
and has worked in its Modular Division for five. He says he is most
proud of the quality of people in the organization. "Again, it always
comes back to the quality of the team," he says. "It's about having a
great team in place. Once we're all clear about a mission, everyone
can get out there and manage what they are supposed to. We talk
about our mission and what needs to be done to pursue excellence.
"So it's all about exceeding the expectations of our customers and
acting with one accord every time," he adds. "We can do everything
right, but if one person in our chain has an interaction that doesn't
go well, it can change the whole customer experience. So communication between all team members is critically important."