Construction Today - May 2017 - 60
Commercial | MOBILE MODULAR
company says its team is
the key to exceeding the expectations of its customers.
"If they want to repair or refurbish an
existing facility, the work can't start until
the students are out of school, which is late
May or early June," Hawkins explains. "So
as soon as those students are out, the clock
starts ticking until they have to return to
school in the fall. Now we have this two- to
three-month timeframe where we have to
do a significant amount of work in terms of
site work, portable classroom delivery and
installation - amongst other things - in a
short amount of time. So though it's very difficult, it's a part of our business that we excel
in with the great help of our subcontractors."
Sometimes the company may have more
than 10 public school projects at the same
time, calling for even greater collaboration
and cooperation with its subcontractors.
"We have people in place to help support
with completing all projects diligently and
efficiently, such as partners we can depend
on to deliver and install the building,"
Hawkins says. "They are an extension of us
so it is critical that they deliver that same
great experience to our customers. It takes a
lot of really skilled folks to make all of that
happen quickly and correctly."
Communication also plays a critical role
in ensuring successful completion of a
project. "We truly look at our subcontractors
CONSTRUCTION-TODAY.COM MAY 2017
as partners," Hawkins says. "We have some
that we have worked with for 20 years and
have great relationships with them. So it's
really important that we work closely with
our subcontractors and are very transparent
with them as well."
An Open Door
Hawkins also attributes the company's
success to its employees. "We wouldn't be
where we are today without our people at
every level of the organization," he says
proudly. "They do an amazing job for our
customers and we really try to hold on to
that family culture that our founders created. So we have a pretty flat organization.
"We are a company where everyone
wears a bunch of hats; however, it's very
much an open-door organization," he
continues. "For example, anyone can come
to my office or even the CEO's to ask what's
going on in the business, or to share an idea
about anything. We have more than 400
employees at Mobile Modular and everyone
has my cell phone number. So I'll get a call
from someone who works in our production facility about an idea they have, an
issue they want to be sure I am aware of or
it might be someone calling to ask if I can
help with his or her child's math homework.
So we are all super accessible and listen to
Ultimately, Mobile Modular is focused
on results. "It's about completing successful
projects for our customers, but our team
also knows that we take care of each other,"
Hawkins explains. "We give each other
feedback and want everyone to know we
genuinely care about each other."
Hawkins has been with Mobile Modular
for over 13 years, and has worked in its
Modular Division for five. He says he is most
proud of the quality of people in the organization. "Again, it always comes back to
the quality of the team," he says. "It's about
having a great team in place. Once we're all
clear about a mission, everyone can get out
there and manage what they are supposed
to. We talk about our mission and what
needs to be done to pursue excellence.
"So it's all about exceeding the expectations of our customers and acting with
one accord every time," he adds. "We can
do everything right, but if one person in
our chain has an interaction that doesn't
go well, it can change the whole customer
experience. So communication between
all team members is critically important
so that we do not negatively impact the