Construction Today - January 2017 - 67
Mall has been cleared
out in this photo and HBD staff
are waiting to start demolition.
to be a part of a tradition here in St. Louis. Not too many firms have
been around that long, so it speaks to the longevity of the name of
Perry notes that HBD is customer-oriented and very proud of its
repeat clients - a key component of its success.
"We are a service organization and service our customers well,"
he explains. "We are also honest with both our customers and subcontractors, and we do what we say, which speaks to our history as
In addition, Perry credits the company's relationships with its
subcontractors as a major factor in its long, 95-year history. "We
subcontract out nearly 90 percent of our work, so we obviously
couldn't perform without them," he explains. "We have been blessed
with a good group of capable subcontractors here in St. Louis who
municates with its clients and partners has certainly evolved as well,
just like the industry, Perry adds.
"When I first started here, you either picked up a telephone or
mailed a letter - those were your only two choices," he says. "Today
there is cloud computing and virtually every person is connected
Communication has played an essential role in HBD Construction's
success, a source of pride for the company.
"We are more or less the go-to person as the owners, but we are
also dealing with 30 or 40 subcontractors, and many workers and
designers, so communication is essentially what makes our business
thrive," Perry explains.
"We consider ourselves a medium-sized company, but we can take
on rather large projects and adequately service them," he adds. "That
is why we keep our management style very simple. It's not only my
partner and me, but our employees are always available to customers to answer questions and handle issues, so that we do not have a
long vertical tree of hierarchy. Our project managers are responsible
from start to finish and report directly to Brian Sr. and me, so it is a
very simple communication process for customers. This is also how
we maintain the quality that our company is known for."
With its 95 years of experience in the industry, the way HBD com-
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