Construction Today - January 2017 - 53
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needs and how they address [clients' expectations]. The entire team is committed to
embracing the needs of QTS and collectively
helping QTS exceed the expectations of
their customers. We're all in."
The established goals also required the
team to "actively listen and communicate,"
so that all team members would have a
respectful and collaborative approach to
communication. In addition, the team
sought to "seek out win-win situations," so
that they were committed to the success of
all team members.
The hard work has paid off, since QTS
is pleased with the work of the team,
Duncan says. In fact, the project has set new
standards for the company. "It's a stake in
the ground for us now," Duncan explains.
"When we talk about how we want other
sites to go, we look back and we say, 'What
did we do in Chicago?'"
The "team first" attitude carried by the
contractors also has affected the way QTS
interviews future partners, Duncan adds.
"The more success we have in Chicago, the
more it drives home the characteristics of
the people we are interviewing from other
companies. QTS believes we are a company
that is 'Powered By People,' and so it only
makes sense that our sites are developed by
exceptional people and teams," he says.
"We select our partners based not only
on their company experience, but the individuals who will work on our sites," he says.
"We want to know we have good people
working for us and with us, and we'll get to
the finish line together."
But QTS and its project team still have
more work to do before they reach the
finish line of the Chicago data center, Duncan says. "There is more work around the
corner," he says. "We're knee deep in it right
now. We're not finished on this site yet."
JANUARY 2017 CONSTRUCTION-TODAY.COM