Construction Today - January 2017 - 49
from its focus on providing high-quality customer and construction services. The company is intimately involved with its projects
from bid to closeout, and it strives to maintain an extraordinarily
professional communication process with each local, national and
"We work with a lot of national retailers and get a lot of repeat
business," McClymonds says. "We get close to the owners and focus
on doing a great job and walk them through the process. That is why
they ask us to do more work for them."
The company carefully coordinates interaction with the client,
architect and subcontractor on all projects to avoid any surprises
during closeout. MC also offers the completion of a punch list within
seven days and project closeout within 30 days because it understands the critical nature of completing projects on time so its clients
can open their doors to serve customers.
"The biggest thing with retail construction is the fact that the end
date never changes," McClymonds says. "What makes our niche special is that you have to hit the job running and keep things on schedule. Some retailers may provide materials like lighting, flooring and
millwork, which allows for good planning. Others grow so fast that
their vendors have trouble keeping up, and we have to adapt to keep
jobs on schedule."
One of the strengths that MC has in its corner is its staff. Many of its
people have been with the company for 10 years or more, which
can come in handy. For example, McClymonds says new builds tend
to be easier projects than remodels. Retrofits need an experienced
superintendent to help manage the process in a store that may continue running while upgrades are taking place.
"Everyone has to understand what is done each day and make
sure stores can open the next day, making sure merchandise and
racks are moved to accommodate work," McClymonds says. "You
need a super that can work closely with the store and communicate
well. If you have the right team, they can coordinate all aspects in
order to pull the jobs off."
This need for exceptional staff is one of the reasons why MC has
looked to promote from within, building people from project coordinators to project managers and promoting people from the field to
the office. "We grow through word of mouth, and when you've been
doing this a long time like we have you can rely on your experience
to bring in the right people who can go with the flow and do a good
job," McClymonds says.
Another positive for MC is the relationships it has built with
subcontractors. The company maintains a database that contains
thousands of contractors, some that work in specific geographic
locations and others that have a wider reach. When the company
puts out bids for projects, its project managers can post jobs on MC's
RFP site and send that information to its database. This allows the
company to track interest and make informed selections.
"There is a lot of work out there, and many subs are busy," McClymonds says. "We have to make sure that our subs will have the
capacity to handle the jobs. It is an industry-wide issue, but we try to
use the best subs over and over because we have good relationships
with them. We believe in paying them well and on time so they can
cover their costs and pay their vendors."
Currently, MC is in the midst of a growth period. This year, it will
do around $30 to $32 million, which is up from an already record
year in 2015. In fact, MC is looking to add an experienced project
manager to its team, someone comfortable with retail projects.
Having built a strong name with the client and subcontractor community, MC is confident that it can continue to grow at a sustainable pace.
Fortunately, retailers are building and improving stores, and
developers are building many new shopping centers around the
country. New shopping centers are a particularly strong area for
MC because it is often involved with working on a number of
stores in new centers before they open. Right now, the company is looking to continue building on the success it has seen in
"I'm happy with where we are, and I don't want us to grow too
fast and put people in the wrong places," McClymonds says. "The
goal is to continue the growth we've had in the last few years. The
key is service. We do what we say we will, and we pride ourselves
on getting stores done on time, turning over great projects and getting the facilities open for retailers and developers. When you have
clients that want to work with you, that reputation will bring more
work to you."
JANUARY 2017 CONSTRUCTION-TODAY.COM